Frequently Asked Questions
1. You decide not to fix the car. The Insurance company will move the car to an auction yard and sell it for salvage.
2. We decide the car is repairable and you would like to have it fixed. The insurance company pays you the retail value of the vehicle, less the salvage value and deductible (if applicable). The remaining amount may be used to fix the car at the shop of your choosing. We will be very clear on all costs involved. We’re here to help you make the right choice…call us with your situation and we’ll be glad to help.
Please note that while Body Works Plus is happy to provide a Free Consultation, a $125 fee may apply for an “Estimate.” For most insurance claims, this estimate fee will NOT apply.
If you have your vehicle repaired at Body Works Plus, that estimate fee will be applied to the cost of repairing the vehicle.
Many body shops offer a “Free Estimate.” Unfortunately, this kind of verbiage is often misleading.
To do a complete “estimate” for collision repairs requires detailed blueprinting of the damage, which can require a considerable amount of work, including some disassembly of the vehicle. For this reason, in the interests of our core values of honesty and transparency, we cannot offer “Free Estimates.”
Every vehicle manufactured comes with a color code, usually found in the door jamb, which tells us the color the manufacturer used. Unfortunately, vehicles of the same model built in different plants or on different days will vary in color, which is why matching the color of your vehicle is a process that takes time.
The keys to an excellent match are a great paint, like PPG, experience, a good color eye, and a paint spray-out library. PPG spent millions of dollar creating a system for matching car paint of all makes and models. Most people cannot differentiate very similar colors easily, so a painter with good color vision and years of experience is key. The spray out library includes books of cards organized by the manufacturer at our shop. We create a card for every vehicle we paint to ensure it matches.
We follow the full paint matching process for every vehicle we paint and guarantee that your vehicle’s paint will match the rest of the vehicle.
A/M Aftermarket / Automotive replacement parts
QRP Quality Replacement Parts
CP Competitive Parts
LKQ Like Kind and Quality
Bodyworks Plus LLC. does not participate in any programs, so this time period can be the most frustrating, we negotiate diligently on your and the car manufactures behalf, ensuring the vehicle is restored to pre-loss condition. We follow the required OEM procedures and industry’s best practices, utilizing the latest tools, equipment, and manufacturer training. Some insurance companies focus solely on cost saving, which in most cases reduces the available dollars they are willing to pay for correct repairs, specifically regarding labor rates, parts, materials, and necessary procedures. Unfortunately this is the most difficult phase to predict timing, it can vary from a few hours to over a week. Once submitted, often times we will copy our clients on correspondence keeping all informed, we may need your help to facilitate any delays. Typically, this is not necessary and we will only ask if we are faced with extensive delays.
a) the function of the vehicle and all its systems;
b) safety, including the ability of the vehicle to withstand a subsequent impact and absorb that impact, and protect the occupants as designed by the manufacturer in the same manner as an undamaged vehicle;
c) appearance of the vehicle
Salvage parts are often referred to on your estimate with these names or abbreviations:
LKQ Like Kind and Quality
Note: The industry term “LKQ” is not to be confused with a company by the same name that offers recycled and aftermarket parts.
Generally speaking, if the repair cost is anywhere near the vehicle’s ACV, the insurance company may total the vehicle because subsequent supplemental repair claims encountered during the repair process could easily push the repair cost beyond the ACV amount. In most cases, the older the vehicle, the more easily it will total-out in the event of a crash.
Your vehicle manufacturer’s Original Equipment collision replacement parts are the only service replacement parts warranted by your vehicle manufacturer. New aftermarket, salvage or reconditioned parts used for collision repair may not be warranted by your vehicle manufacturer. Damage to your vehicle or its parts caused by the failure of new aftermarket, salvage or reconditioned parts may not be covered by your vehicle manufacturer’s new-vehicle warranty.