Is my car totaled?
Is my frame bent?
Will my paint match?
How can I get a rental car?
Are you open on Saturdays?
Do I have to pay a deductible?
Where do I get my claim number?
Where can I get a copy of my accident report?
How long do repairs generally take?
How will I know when my car is done?
What forms of payment do you accept?
Can I wash my car after it has been painted?
Is the car a total loss if the frame is damaged?
Do you offer a warranty with the repair of my vehicle?
Will the parts be ordered before I drop my car off for repairs?

Is my car totaled?

In North Carolina, if the damage exceeds 75% of the retail value of the vehicle, the state deems the car a total loss.  If your vehicle is a total loss, there are two options:

1.  You decide not to fix the car.  The Insurance company will move the car to an auction yard and sell it for salvage.

2.  We decide the car is repairable and you would like to have it fixed.  The insurance company pays you the retail value of the vehicle, less the salvage value and deductible (if applicable).  The remaining amount may be used to fix the car at the shop of your choosing.  This happens regularly, but we will be very clear on all costs involved.  We're here to help you make the right choice...call us with your situation and we'll be glad to help.

Is my frame bent?

Probably not…..many vehicles today are built with a unibody instead of a traditional frame.  The unibody maybe be damaged, which can be replaced.  At our shop we check the unibody with our computerized measuring system and to evaluate the damage and determine the type of repair required. Until the 1970s all trucks and most cars had full frames, which consists of upper body sheet metal attached to a lower heavy steel frame. Over the years manufacturing technologies evolved for safety and efficiency. The development of new high strength steels, in combination with unibody structural designs (body integrated with frame structure) replaced the older full frame designs.  The question of a bent frame usually only applies to trucks and SUVs these days.

Will my paint match?

Yes, if our body shop paints your vehicle the color will match. Color matching is a science we take seriously.

Every vehicle manufactured comes with a color code, usually found in the door jamb, which tells us the color the manufacturer used. Unfortunately, vehicles of the same model built in different plants or on different days will vary in color, which is why matching the color of your vehicle is a process that takes time.

The keys to an excellent match are a great paint, like Akzo Nobel, experience, a good color eye, and a paint spray-out library. Akzo Nobel spent millions of dollar creating a system for matching car paint of all makes and models. Most people cannot differentiate very similar colors easily, so a painter with good color vision and years of experience is key. The spray out library includes books of cards organized by manufacturer at our shop. We create a card for every vehicle we paint to ensure it matches.

We follow the full paint matching process for every vehicle we paint and guarantee that your vehicle’s paint will match the rest of the vehicle.

How can I get a rental car?

If you need a rental car, we can make the necessary arrangements. Insurance companies will only pay for a rental are if you have that option in your policy. Check your policy and/or call your insurance agency

Are you open on Saturdays?

We are open on Saturdays from 9:00 AM to Noon.

Do I have to pay a deductible?

Insurance companies determine fault by your account of the accident and the accident report filed with the police department. If you carry broad collision, and you were not at fault, your insurance company will most likely waive your deductible.  You can call your agent an he/she can tell you whether your insurance company has waived your deductible.

Where do I get my claim number?

Your claim number is issued by your insurance company when the accident is reported.  Bring that number with you when you come in, we will do the rest.

Where can I get a copy of my accident report?

Get a copy of the police report of the accident from the law enforcement agency present at the scene of the collision.

How long do repairs generally take?

Repairs average 8 days, depending on the severity of the collision.

How will I know when my car is done?

You can call or check the status of your car online.

What forms of payment do you accept?

Our shop accepts Visa, MasterCard, personal checks, properly endorsed insurance checks, and cash.

Can I wash my car after it has been painted?

You can wash your car in the shade with cool, clean water, a mild car wash solution, and a soft cloth.  Do not use commercial car washes, stiff brushes or sponges, as they cold damage the surface.  Dry wiping can scratch the finish.  Do not scrape snow or ice from the newly painted surface.

Is the car a total loss if the frame is damaged?

No. A car is a total loss only when the cost of the repair exceeds a significant percentage of he insurance company's determined value of the vehicle. Most new cars are built using a unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state of the art computer system return your vehicle to factory specifications.

Do you offer a warranty with the repair of my vehicle?

Yes, all repairs at our body shop include a nationwide, 100% Lifetime Warranty.

Will the parts be ordered before I drop my car off for repairs?

Yes. We generally order your vehicle's parts at the time that we write the estimate and arrange to have them delivered before your vehicle is dropped off.