|Frequently Asked Questions|
Is my car totaled?
In North Carolina, if the damage exceeds 75% of the retail value of the vehicle, the state deems the car a total loss. If your vehicle is a total loss, there are two options:
Probably not…..many vehicles today are built with a unibody instead of a traditional frame. The unibody maybe be damaged, which can be replaced. At our shop we check the unibody with our computerized measuring system and to evaluate the damage and determine the type of repair required. Until the 1970s all trucks and most cars had full frames, which consists of upper body sheet metal attached to a lower heavy steel frame. Over the years manufacturing technologies evolved for safety and efficiency. The development of new high strength steels, in combination with unibody structural designs (body integrated with frame structure) replaced the older full frame designs. The question of a bent frame usually only applies to trucks and SUVs these days.
Yes, if our body shop paints your vehicle the color will match. Color matching is a science we take seriously.
Every vehicle manufactured comes with a color code, usually found in the door jamb, which tells us the color the manufacturer used. Unfortunately, vehicles of the same model built in different plants or on different days will vary in color, which is why matching the color of your vehicle is a process that takes time.
The keys to an excellent match are a great paint, like Akzo Nobel, experience, a good color eye, and a paint spray-out library. Akzo Nobel spent millions of dollar creating a system for matching car paint of all makes and models. Most people cannot differentiate very similar colors easily, so a painter with good color vision and years of experience is key. The spray out library includes books of cards organized by manufacturer at our shop. We create a card for every vehicle we paint to ensure it matches.
We follow the full paint matching process for every vehicle we paint and guarantee that your vehicle’s paint will match the rest of the vehicle.
If you need a rental car, we can make the necessary arrangements. Insurance companies will only pay for a rental are if you have that option in your policy. Check your policy and/or call your insurance agency
We are open on Saturdays from 9:00 AM to Noon.
Insurance companies determine fault by your account of the accident and the accident report filed with the police department. If you carry broad collision, and you were not at fault, your insurance company will most likely waive your deductible. You can call your agent an he/she can tell you whether your insurance company has waived your deductible.
Your claim number is issued by your insurance company when the accident is reported. Bring that number with you when you come in, we will do the rest.
Get a copy of the police report of the accident from the law enforcement agency present at the scene of the collision.
Repairs average 8 days, depending on the severity of the collision.
You can call or check the status of your car online.
Our shop accepts Visa, MasterCard, personal checks, properly endorsed insurance checks, and cash.
You can wash your car in the shade with cool, clean water, a mild car wash solution, and a soft cloth. Do not use commercial car washes, stiff brushes or sponges, as they cold damage the surface. Dry wiping can scratch the finish. Do not scrape snow or ice from the newly painted surface.
No. A car is a total loss only when the cost of the repair exceeds a significant percentage of he insurance company's determined value of the vehicle. Most new cars are built using a unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state of the art computer system return your vehicle to factory specifications.
Yes, all repairs at our body shop include a nationwide, 100% Lifetime Warranty.
Yes. We generally order your vehicle's parts at the time that we write the estimate and arrange to have them delivered before your vehicle is dropped off.